Your privacy, protected
This Privacy Policy explains how mylife collects, uses, and protects your information across the Member and Merchant apps.
mylife ("we", "us", "our") is committed to protecting your privacy. This policy describes what information we collect through the mylife Member and Merchant apps, how we use it, and the choices you have. By using mylife, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information you provide directly to us, such as your name, email address, phone number, and payment details when you register as a mylife member or merchant.
We also automatically collect certain information when you use the app, including device information, transaction history, wellbeing check responses, and usage data.
- Account information: name, email, phone number, password
- Payment information: linked cards, transaction history, wallet balance
- Wellbeing data: questionnaire responses and health measures you choose to share
- Device and usage data: IP address, device type, app interactions
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the mylife app, process transactions, calculate and pay out cashback, and communicate with you.
- To create and manage your member or merchant account
- To process payments and calculate mylife cashback dollars
- To personalize your wellbeing dashboard and recommendations
- To detect and prevent fraud, abuse, and security incidents
- To send service updates, offers, and support communications
3. Sharing of Information
We do not sell your personal information. We may share your information with participating merchants to process transactions, with service providers who help us operate the app, and when required by law.
Merchants only receive the transaction details necessary to complete a sale — they do not have access to your full wellbeing profile.
4. Data Security
We use bank-grade encryption and industry-standard security controls to protect your personal and payment information, both in transit and at rest.
While we work hard to protect your data, no method of transmission or storage is 100% secure. We encourage you to use a strong password and keep your login credentials confidential.
5. Your Rights & Choices
You can access, update, or delete your account information at any time from within the app settings. You may also opt out of marketing communications while continuing to receive essential service notifications.
- Access and download a copy of your data
- Correct inaccurate or incomplete information
- Request deletion of your account and associated data
- Opt out of non-essential communications
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Children's Privacy
The mylife app is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or by email, and the "last updated" date above will reflect the most recent revision.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please reach out to our support team.